Contact Us

Contact Five Star Alliance

Five Star Alliance takes customer care to heart. Our mission is to provide our clients with world-class service. Please contact us by whichever method is most convenient for you. We look forward to hearing from you.


Frequently Asked Questions

For immediate assistance, you may find the answer to any questions you might have by visiting our Frequently Asked Questions page.



  • +1-888-5 STAR-11 (+1-888-578-2711 Toll free in the United States)
  • +1-703-836-0692 (International to the United States)
  • +44-0-808-234-1624 (Toll free in the United Kingdom)

By Email
Five Star Alliance is an online travel agency. All of our best rates and most current availability can be found online, here at our website. By using our site you have access to all of the same information available to our in-house agents. If you'd like to email us please use service (at)


More Information
If you would like to change the dates of your existing reservation, you may do so yourself by booking a new reservation, and then cancelling your existing reservation. After you make your new reservation, you may cancel your old reservation by clicking on the "My Reservations" link at the top right of every page on our site.

To cancel an existing reservation, you may click on the "My Reservations" link at the top right of every page on our site. There, enter your email address and confirmation number, then follow the link at the bottom of your "Reservation Detail" page to cancel the reservation. If you do not know your confirmation number, there is an option to have it emailed to you.


Please be advised that we do not have any current job openings at our hotels and are not responsible for any email requests for resumes and job applications. We also do not have any offices in Canada.

To unsubscribe from our emarketing and newsletters, please send a message to newsletter at

For special requests and other non-urgent issues, please send us a message at service (at) We will typically respond within one business day.


Thank you.

Our Address

  • Five Star Alliance
  • 1050 Connecticut Ave NW #65462
  • Washington, DC 20036 USA